The Westin Dallas Park Central


12720 Merit Drive, Dallas, TX, 75251, United States   •  Weather:   

Local Time Phone (972) 385-3000 Hotel Reservations 888-627-7032


Hotel Policies


Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Hotel Policies

ADA Policy
The hotel offers 25 guest rooms that meet all local municipal building code requirements for accessible rooms.

Alcohol Policy
The hotel operates under the legal regulations provided by the Texas Alcoholic Beverage Commission. We are not permitted to serve alcoholic beverages to persons under the age of 21, nor can we allow the consumption of any alcoholic beverages that are not purchased on our premises (liquor cannot be brought in from outside the hotel).

Age Requirement Policy
Guests must be 21 years or older to reserve a room.

Check Cashing Policy
Check cashing services are available to guests who present a valid drivers license with photo identification, with a limit of $50 per day and $150 per stay.

Credit Card Policy
In addition to the credit card requirement for reservations, a valid major credit card must be presented at check-in. To set up payment by third-party credit card, please email or call accounting at (972) 851-2032.

Early Departure Policy
There will be a $50 charge for an early departure prior to the departure date confirmed at check-in.

Early Arrival Policy
Early check-in is offered when possible, subject to availability.

Extra Bedding Policy
Rollaway beds are available in all rooms except those with two double beds.

Gift Certificate Policy
To purchase or redeem a gift certificate, please directly contact the Executive Office Assistant at the hotel.

ID Requirement
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.

Late Checkout Policy
Late departures after 2PM will be charged at a half day's rate.

Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy
We welcome cats and dogs 40 pounds or less. Guests must sign a waiver upon check-in. There is also a non-refundable 100 USD cleaning fee regardless of the length of stay.

Pet Guidelines: click here to read more.

Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy
We are a smoke-free hotel. All guest rooms, suites, and public spaces inside the hotel are 100% smoke-free. Under the Breathe Westin® program, registered guests who smoke in a guest room or suite will be liable for an additional fee of $200 USD so the room can be sufficiently cleaned and ready for the next guest.